I have experience in a variety of fields. I am a bilingual speaker of English and Portuguese, with a Bachelor of Arts in English and Political Science from California State University, Hayward (East Bay).
I have vast experience providing technical support remotely by phone, email and remote desktop clients. I worked at Charles Schwab & Co., Inc. providing technical and customer support and at the time successfully passed both my Series 7 and 63 Exams.
As a technical writer at PeopleSoft, Inc. I was able to combine my technical knowledge with my skills in the English language to effectively communicate complex concepts simply.
I am very knowledgeable in information technology having worked with software, local networks and hardware. It is very easy for me learn new technologies.
In addition, I also have experience in teaching English as a Second Language. I have worked several times as an English teacher at a local professional school.